Delivery FAQs
What is the delivery time?

Standard delivery within the Netherlands takes 2–3 business days, handled with care by PostNL.

For our EU customers, PostNL International delivery usually takes 4–8 business days.

Please note that holidays and special dates are not included and may cause delays.
Do you ship internationally?

Yes, we do. We offer international shipping to several countries.


If you are unsure whether we ship to your country, please contact customer service.
What are the shipping costs?

Shipping within the Netherlands has a flat rate of €4.50.

For EU and international orders, shipping costs vary by location.

To check the exact fee for your country, please get in touch with our customer service.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I track my package?

Once your order is shipped, you'll automatically receive a shipping confirmation email with tracking information. This email includes a link to track your package in real-time
I received a delivery confirmation, but I don't see an update in the tracking link. How is that possible?

If you have received a shipping confirmation but are not seeing any updates in the tracking link, this may be because it can take up to 48 hours for the tracking information to update.
My package was damaged when I received it. What now?

We sincerely apologize for this. For the fastest and best assistance, please take photos of the package, check if anything is missing, and contact our customer service with your order number. We'll be happy to help.
An item is missing from my package. What should I do?

We'd like to apologize that we didn't receive everything in your package. Please check your delivery confirmation first. If everything you ordered is listed, please contact our customer service team via LINK so we can assist you further. If the product was missing from your delivery confirmation, this means it's unfortunately out of stock and won't be shipped to you. In that case, you'll receive a refund.
I received the wrong product. What should I do?

First, we'd like to apologize for receiving the wrong item. Please contact our customer service team and send a photo of what you received instead of what you ordered, and we'll do our best to help.
Can I pick up my order?

Yes, if you live in Amsterdam, you can pick up your order. Since we don’t have a physical store, pickups are arranged by appointment only.

Just contact us, and we’ll schedule a time that works for you.

Delivery

Delivery Policy

At BRISA, we strive to ship your order quickly, safely, and with full transparency. Below you will find all details about delivery times, shipping fees, tracking, and what to do if something goes wrong with your package.

Delivery Policy

Netherlands

Standard delivery within the Netherlands takes 2–5 business days via PostNL.
Delays may occur during holidays or peak periods.

European Union

EU delivery typically takes 4–8 business days, depending on the destination country.

Important

All delivery times are estimates, not guarantees.
If a significant delay occurs and you no longer wish to wait, you may request a cancellation according to your statutory EU consumer rights.

Shipping Costs

Netherlands

Flat-rate shipping: €4.50.

EU & International

Shipping costs vary by destination.
Please contact customer service to receive the exact shipping fee for your country.

When Will My Order Ship?

We work quickly to prepare and ship your order as soon as possible.
Once your package is shipped, you will receive an email with your tracking link and delivery details.

Tracking Your Order

You will automatically receive a tracking email once your order is dispatched.
If the tracking link is not updating, please allow up to 48 hours for the carrier to register the first scan.

Damaged Package

If your package arrives damaged:

  1. Take clear photos (inside and outside the package)

  2. Check if all items are present

  3. Contact customer service with your order number

We will assist you as soon as possible.

Missing Items

If you are missing an item:

  • First, check your delivery confirmation

  • Then contact customer service

If an item was out of stock and not shipped, you will automatically receive a refund.

Wrong Item Received

If you received the wrong product:

  1. Take a photo of the item received

  2. Contact customer service

We will correct the mistake as quickly as possible.

Order Pickup (Netherlands)

If you live in Amsterdam, you may pick up your order by appointment only.
Please contact us to schedule a time.

International Shipping

Yes — we ship internationally to selected countries.
If you’re unsure whether we ship to your location, please contact us.

Customs & Duties (outside EU)

For deliveries outside the European Union, customs fees, duties, or import taxes may apply.
These charges are the responsibility of the customer.

Transfer of Risk

In accordance with EU consumer law, BRISA remains responsible for your order until it is physically delivered to you.
If you choose your own courier (not our offered options), responsibility transfers when the package is handed to that courier.


 

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